Terms & Conditions

These Terms govern dispatch services offered by 26dispatch to owner-operators, fleet owners, and motor carriers operating 26-foot box trucks under valid operating authority in the United States.

1. Nature of Services

1.1 26dispatch provides truck dispatch and administrative support services. 26dispatch is not a motor carrier and does not take possession of, own, or assume responsibility for freight transported by the Client.

1.2 Services may include freight sourcing, broker/shipper communication, rate negotiation within Client-authorized parameters, load coordination, rate confirmations, BOL-related paperwork, and administrative support.

1.3 Limited Dispatch Agency and Independent Business Relationship. The Client remains an independently operating motor carrier and authorizes 26dispatch to act as its limited dispatch and administrative agent solely for agreed services. This does not authorize 26dispatch to operate vehicles, control drivers/equipment, assume transportation responsibility, or otherwise act as the Client's motor carrier. No employment, partnership, joint venture, or broader agency relationship is created.

1.4 Final decisions regarding load acceptance, rates, routes, schedules, safety, drivers, and equipment remain with the Client.

2. Client Eligibility and Requirements

Clients must maintain valid operating authority, appropriate insurance, lawful control of their 26ft box truck equipment, accurate carrier documentation, and may not engage in double brokering, document falsification, authority misuse, fraud, or other prohibited conduct.

3. Dispatch Fees, Trial Period and Payment

3.1 Dispatch fees are calculated at the percentage rate specified in the Client's service agreement and applied to the gross linehaul amount for each load booked during the applicable billing period.

3.2 Unless otherwise agreed in writing, invoices are issued weekly and cover loads booked during the applicable billing period.

3.3 Seven-Day Introductory Trial. Where offered and confirmed during onboarding, an eligible new Client may receive a seven (7) calendar-day introductory trial beginning on the agreed service activation date. During the trial, 26dispatch dispatch fees are waived for qualifying dispatch services. The waiver applies only to 26dispatch's dispatch fee. Fuel, tolls, insurance, factoring charges, broker deductions, accessorial costs, and all other carrier or third-party expenses remain the Client's responsibility. After the trial ends, the dispatch fee stated in the Client's service agreement applies unless services are terminated under the applicable agreement.

3.4 26dispatch is not responsible for delayed, short, or non-payment by brokers or shippers.

4. Load Booking and Broker Relationships

26dispatch makes commercially reasonable efforts to identify suitable freight but does not guarantee load availability, rate levels, income, or continuous work. Final load acceptance remains subject to Client authorization. Rate confirmations are contracts between the Client as carrier and the applicable broker/shipper.

5. Prohibited Conduct

The Client may not engage in double brokering, falsify documents, misuse another carrier's authority, direct 26dispatch to book freight while required authority or insurance is inactive, or engage in fraud, cargo theft, or fictitious pickups.

6. Independent Contractor Status and Compliance

The Client is an independent business entity. 26dispatch does not control drivers, equipment, routes, hours of service, or day-to-day operations. The Client remains solely responsible for applicable federal, state, and local legal and regulatory requirements, including where applicable FMCSA safety requirements, Hours-of-Service rules, driver qualification/testing requirements, IFTA/IRP obligations, and state requirements.

7. Limitation of Liability

To the extent permitted by applicable law, Company liability is limited to dispatch fees paid in the three months preceding the claim. 26dispatch is not responsible for cargo loss/damage, accidents, detention, broker non-payment, cancellations, equipment breakdowns, or indirect/consequential losses arising from transportation operations.

8. Indemnification

The Client agrees to indemnify and hold harmless 26dispatch and its personnel from claims, losses, and reasonable expenses arising from the Client's motor carrier operations, breach, violation of law, cargo claims, accidents, or broker/shipper disputes, to the extent permitted by applicable law.

9. Confidentiality

Both parties will protect non-public business information shared in connection with the service relationship, subject to lawful disclosure obligations.

10. Term and Termination

Services continue on an at-will basis and either party may terminate with 14 days' written notice unless a signed service agreement states otherwise. 26dispatch may terminate immediately for material breach, non-payment, fraud, prohibited conduct, or legal/regulatory risk. Fees owed for loads already booked remain payable.

11. Communication and Data

The Client may be contacted by telephone, email, or WhatsApp regarding requested services, load opportunities, documentation, dispatch operations, and account matters. Data is handled under the Privacy Policy.

12. Disclaimer

26dispatch does not provide legal, insurance, tax, or regulatory compliance advice.

13. Governing Law and Dispute Resolution

These Terms shall be interpreted in accordance with applicable law. The parties will first attempt good-faith negotiation before formal proceedings.

14. Changes

26dispatch may update these Terms. Material changes affecting active Clients may be communicated directly.